COVID-19 FAQS

All four of our glimmering pools will be open from sunrise to sunset.

Yes, in-room dining is available. We've removed our paper menus from your villa and have updated all of our menus which you can view and order from on your guest room TV. 

When your order is ready to be served, we’ll call your villa to let you know one of our team members is on the way to contactless deliver your meal. Your order will arrive and will include single use eco friendly plastic ware which can be disposed of after your meal. 

The Grove Kitchen is open from 8AM to 9PM, and the Grove Bar is open from 8AM to 10PM. Enjoy a fresh fruit salad, mimosas, ceviche, burgers, chips n' dip, sandwiches, and everything in between. Of course, pair any dish with your favorite tropical island drink.

The Parrot Key Fitness Center is now open 24 hours. Social distancing is required. No more than 2 people at a time. Masks must be worn if there is more than 1 person using the facility.

The city of Key West requires a mask to be worn at all times indoors and outdoors. Masks may only be removed when in your guest room or when eating or drinking.

Parrot Key provides a 24-hour unlimited in and out valet service for $18 plus tax per car per night. Valet parking is required for guests arriving with a vehicle; there is no self-parking option available.

To ensure fast and efficient service, please call the front desk 30 minutes in advance of needing your car.

Yes, our partner Sunset Watersports will be operating a normal schedule and have implemented the following standards keeping your health and safety in mind: 

• Guests that are not traveling together are to keep at least one empty row in between them and other riders.
• Guests must wait for the driver to open and close the doors from the outside and not open the doors on their own.
• The shuttle will be sanitized after each trip is completed.

We ask that the registered guest of your party only come to check-in so that we keep socially distant while indoors. All guests are required to wear a mask while checking in.

We have a number of items that will be available to you upon request. Please contact guest services and we’ll happily deliver them to your villa.

• Extra towels
• Replacement bed linens
• Robes
• Umbrellas
• Yoga Mats

Our concierge is happy to provide recommendations and updates as to what’s open in the Keys. 

For additional information and to review the most up-to-date COVID-19 Guidelines for Key West please visit https://fla-keys.com/news/article/10775/.