Hotel FAQ

Frequently Asked Questions

Is there an airport nearby?

Yes! Key West International Airport EYW is a quick 10-minute drive from the hotel.

Do you provide shuttles to the airport?

No. Unfortunately we don't have an airport shuttle. (But we DO have a shuttle that goes to Duval Street and Smathers Beach!). We recommend a cab or Uber/ Lyft which are all easy to catch from EYW.

Is there valet parking? If so, how does the valet parking work?

Yes. In fact, if you plan on parking during your stay with us, valet parking is the only option. Parking is complicated on Key West and we've found that the best, most convenient option is to offer valet parking on our property exclusively. Valet parking costs $30.00 per night plus tax. And please note: this is a 24-hour service that is not included in the resort fee. It's a flat rate and includes as many in/out privileges as you need.

Is there an electric vehicle charging station?

Yes, there are 4.

What’s the best way to get around the city?

Our complimentary shuttle of course! It goes to and from Duval Street and Smathers Beach, and runs every two hours from 8:30am to 4:30pm.

Our Key West hotel shuttle is first come, first serve. Our shuttle can accommodate up to 14 passengers and reservations are recommended due to limited seating if you are traveling with a larger party. 

Parking is available all over Key West, but it is meter parking. If you're feeling a but more adventurous, renting a bike, golf cart, or scooter are also options to get around the city. Or if you prefer, Key West has Uber, Lyft, and taxis available as well. When it comes to getting around town, there's options-a-plenty!

Is there housekeeping service?

We're dedicated to sustainable hospitality & protecting the ecosystem surrounding the Florida Keys. As part of our program, we only replace towels left on the floor and linens are changed only by request, to schedule please contact the front desk. Thank you for doing your part to preserve the fragile Florida Keys National Marine Sanctuary. 

What type of in-room technology can I expect?

We have streaming services on all televisions, which allow guests to connect to their own Netflix, Hulu, or Amazon account (we don't want you to be without your shows!). We also provide Sonifi on demand, which allows guests to purchase movies and music directly from their TVs. The start screen for Sonifi gives the guests the current weather for the day as well as the contact information for the hotel (extensions etc...). And we have automatic air conditioners with an adjustable thermostat. Lastly, we have bluetooth speaker clock radios that guests can plug their personal devices into, stream their music, and charge their devices. there's never a dull moment at Parrot Key (unless that's what you'd like!).

If I love some of the items in my room, can I purchase them and take home with me?

Yes! You may purchase the following items: Parrot Key-branded robes, coffee mugs, and umbrellas. We also sell Grove Restaurant and Bar coasters and travel mugs. Our lobby retail store also sells L'Occitane bath and soap amenities.

What is the normal check-in & check-out time?

Check-in time is 4pm and checkout time is 11am. For our Waterfront Premium rooms, guests are given (upon availability) an early check in time of 3pm and a late check out time of 12pm (noon).

Can you check in before check in time?

Yes, but it entirely depends upon availability. We are always happy to store your bags if your room isn't ready.

How late can we check in?

Our front desk is open 24 hours a day. We have a 7 day cancellation policy, so even if you check in past midnight (12am), guests will still be charged for their expected arrival date. If you are planning on arriving past 11pm on your expected arrival date, please reach out to us to let us know you are still coming.

Is there a minimum age to check-in?

Parrot Key has a minimum age requirement of 21 years to reserve a room. Upon check-in, this will be confirmed by photo ID. Guests beneath the age of 21 must be accompanied by a guest 21 years or older during the full course of their stay. Parties unaccompanied by an adult of 21 years or older may be asked to leave at any time during their stay without a refund.  

Can I store my luggage before or after I check out?

Sure thing! We provide storage for all luggage at the Front Desk. And to ensure you get the most out of your stay, guests are welcome to use all property amenities (pools, shuttle, restaurant) before their departure.

Can I have my clothes laundered and dry cleaned?

Yes, we provide dry cleaning services, and wash and fold with a third party vendor who picks up and returns your clothes same-day.

How do I schedule a wake-up call?

Simply contact Guest Services and/or Concierge, and we'll set a wake up call to the guest's preference.

Can I have ice sent to my room?

Of course!

If I am traveling on business, what types of services can you support me with?

We love business travelers! As such, we have a 24 hour business station and our front desk staff can assist with any faxes, copies, etc.

What types of additional services can I get at the hotel?

Head to Sunset Watersports on-site and you'll find jet ski tours, bike rentals, scooter, golf cart, kayak, and paddle board rentals.

Do you have a gym? if so, what type of equipment can I expect?

Yes! We have a 24 hour gym located on the property. It features a bike, treadmill elliptical, and free weights.

Where can I securely store my valuables?

Each guest room has a safe located in the closet or armoire. We also have secure safes at the front desk for small personal storage.

Can I send a package to the hotel?

Absolutely! Packages are welcome. We advise the guest name to be the same on the reservation. We will send all packages to your room upon arrival.

Can i smoke in my room? or in the public spaces?

We are a 100% smoke-free property. We do have two designated smoking areas in close proximity of the property. These areas can be found on property map provided at check-in.

Can I bring my pet to the hotel?

We are a NOT a pet-friendly hotel, however service dogs are welcome.

Can a third party pay for my reservation?

A third party may pay for any reservation with the following stipulations: a credit card authorization and all accompanying paperwork must be sent to the reservations team at least seven (7) days prior to arrival. Please note, we do require a credit card of the guest staying in-house for incidentals.

Will my credit card be charged when I make my reservation?

Credit cards are charged a one-night fee deposit when reservations are made directly through our website and or our reservations center. Upon check-in, we authorize guest cards to ensure the entire amount is secure, but allow guests to change payment upon check out. Sorry, but we do not accept cash payments as walk-in reservations.

What is your cancellation policy?

Individual reservations must be cancelled 7 days prior to arrival or a penalty of the first night room rate and tax will be retained by the hotel.  Some of our rate plans are pre-paid and non refundable.  A no show, date change, or early check out will result in forfeiture of the full deposit. Please call 866-984-1519 to confirm the cancellation policy for the reservations booked.

Do all of your rooms have private baths?

Yes, all bedrooms have private bathrooms.

Are there restaurants nearby other than the ones in the hotel?

Yes, we have ample amount of restaurants and cafes in Key West. Our Concierge can review all recommended restaurants to our guests.

Do you have room service?

Yes.

Is breakfast included?

No, breakfast is a la carte.

Is my ID/passport required at check-in?

Yes, all check ins require a photo identification card and/or passport.

Do children stay free?

No. Children are counted in the person count. So if a room can only occupy two people, children are included in the count. Therefore an additional room needs to be purchased if there are more than 3 persons in your party. We require any guest to be the age of 25 or higher unless accompanied by an adult.

Where are you located?

2801 N Roosevelt Blvd, Key West FL 33040

Do you have onsite laundry service?

Not on-site, but we do offer same-day service through our partner. You'll find directions in your room.

Does your hotel offer currency exchange?

No, but we're happy to provide locations nearby that do.

Are there minibars in the rooms?

Yes, we have Mini Bar Trays.

Are extra beds/rollaway beds available?

No, we do not have extra beds/roll-aways available.

Is there a limit to how long I can stay?

Based on circumstances.

What should I do and see during my stay?

Our Concierge in the lobby can review all watersport activities, land activities, tours, charters, restaurant recommendations, museums, etc... Key West is full of history, fun, and adventure!

What is included in the Resort Fee?

We’re pleased to provide the following amenities as part of your Parrot Key Resort Fee ($51/night):

  • Premium Wi-Fi access throughout resort
  • Complimentary welcome beverages on arrival 
  • Lounge chairs and beach towels for use at Smathers Beach (one per guest)
  • Scheduled shuttle service to Smathers Beach and Duval Street 
  • Complimentary poolside refreshments served daily
  • Two bottles of water in-room
  • Complimentary Sun Bum products offered at all of our pools
  • Family games available at The Grove Kitchen & Bar
  • Discounts on watersports activities accessible onsite
  • Turndown service available on request

Lobster Season

When is lobster season in the Florida keys?

Lobster season in the Florida Keys typically runs from August 6th to March 31st.

What are the bag limits for lobster during the season?

The daily bag limit is six lobsters per person for Monroe County, including the Florida Keys.

What are the size limits for lobsters?

Lobsters must have a carapace length larger than 3 inches measured in a straight line from the base of the horns to the end of the carapace.

Is there a specific time when lobstering is allowed?

Lobstering is allowed from one-half hour before sunrise to sunset during the open season.

Do I need a license to catch lobsters?

Yes, a recreational saltwater fishing license and a lobster permit are required for individuals harvesting lobsters.

Are there any restricted areas for lobstering in the Florida Keys?

Yes, some areas are designated as no-take zones or have specific regulations. It's essential to check the Florida Fish and Wildlife Conservation Commission (FWC) regulations for up-to-date information.

IC Insider Program FAQs

Is IC Insider part of the hotel?

IC Insider is a loyalty program that gives guests who book directly with Independent Collection Hotels & Resorts special rewards to enhance their stay. It's run by a third-party tech company that works with travel partners to offer guests who book directly special rewards and a better overall experience.

How do I redeem my rewards?

Instructions on how to redeem rewards will be emailed to you before your check-in date.

Will I be able to redeem rewards if I live outside of the United States?

IC Insider offers a wide variety of rewards that can be redeemed within the U.S. or internationally.

Can I change my rewards after booking?

Yes, you can change your rewards up to 2 days before checking in by clicking the “Select New Rewards” button in the confirmation email from [email protected].

Do rewards expire?

Each reward has its own timeline. The confirmation email will include instructions that explain how soon the reward will need to be redeemed.

Who should I contact with any issues redeeming IC Insider rewards?

Please reach out to [email protected] with any questions. Someone from the team will get back to you within 1 business day.

Are there any exclusions?

You must book directly on the Parrot Key Hotel & Villas website to be eligible for rewards.

Gift Cards

How can gift cards be purchased?

Gift cards can be purchased online here directly on our website.

What deals are available?

Gift cards can be purchased in increments of $100 from $100 to $500.

Does a gift card expire?

The purchase value of your gift card never expires.

How do I redeem my gift card?

Starting on August 1, 2020, you can apply gift cards to room rate charges by simply presenting your gift card at check-out to apply towards eligible charges.

What charges can I use my gift card for?

Guests can use these towards reservations booked via the hotel’s website or by calling the hotel directly. Gift cards cannot be applied towards bookings made on a third party site, such as Expedia. Not redeemable at hotel/resort/third party outlets directly. Inclusions are in-room dining, restaurant, parking, transportation taxes, and amenity fees. Hotel is not responsible for lost or stolen gift cards.

Can I use my gift card at another affiliated hotel?

No, gift cards are only redeemable at the hotel that it was purchased. The hotel name is displayed on the gift card.

Can I purchase a gift card as a gift?

Yes! You can purchase a gift card that will be sent to your recipient’s email address.

What types of gift cards are available?

Our gift cards are electronic only. They can be presented via mobile device or via print out for redemption. Physical gift cards are not available.

Flex Pay: Buy Now, Pay Later - Frequently Asked Questions

What is Flex Pay?

Flex Pay gives you the freedom to book travel now and pay over time with simple fixed installments. Some plans include interest while some are interest-free. When you’re ready to check out, just select “Flex Pay” as your payment method, complete a short application, and receive a quick decision. Choose the terms of your payment plan, finish checking out, and enjoy your purchase. Then, pay over time with simple, no-surprise monthly payments.

I purchased a trip using Flex Pay, can I travel before it’s paid off?

Yes! You do need to allow a few days between booking and your departure date for things to process. Other than that, you are free to travel whenever - even before you're all paid off.

How do I apply?

Shop for your items and add them to your cart just like you normally would. When you are ready to check out, simply select Flex Pay as your payment method. To apply, you’ll need to provide some basic information like your mobile number, date of birth, and if you are a US resident, your Social Security Number. If you’re approved, finish checking out and you’re done.

How are my loan term offers determined?

We look at a number of factors, including your credit information, purchase details, and more.

How do I make installment payments

You can make a payment anytime by visiting upgrade.com/pay and clicking on the Loans tab. From there, click the Make a Payment button.

Flex Pay recommends that you enable AutoPay at time of purchase so that your payments are automatically deducted each month.

If you don’t have AutoPay enabled, visit upgrade.com/pay, click on the Accounts page, and set the AutoPay toggle to ON.

You can also change the form of payment on file with Flex Pay anytime by visiting upgrade.com/pay.

What are the advantages of using Flex Pay vs a credit card?

While some credit cards charge interest on interest, Flex Pay charges only simple interest. If you carry a balance on a credit card, it can be hard to understand what it will cost you. With Flex Pay, the cost is clear at the time of purchase, with simple interest, predictable payments, and no fees.

What happens to my loan if I cancel my travel plans?

You’ll need to initiate any cancellations with the travel provider first. If the travel provider’s cancellation policy allows for a refund, Flex Pay will update your account after the cancellation is fully processed. If you are not eligible for a refund from the travel provider, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full.

How long does it take for you to apply a refund to my account?

Once Flex Pay receives a refund from the merchant, we will apply the full amount to your account balance within 10 days.

If you receive a refund for more than the balance owed on your account, Flex Pay will credit back all remaining funds to the method of payment used to make the initial payment. In the event that you no longer have that method of payment (e.g., you used a card that is no longer valid), we will work with you to issue an electronic refund through Zelle.

How do I receive a refund?

You’ll need to initiate any cancellation or returns with the merchant first. If you are eligible for a refund from the merchant based on their refund policy, Flex Pay will apply the refunded amount to your account balance and credit back all remaining funds to your method of payment used to make the initial payment. In the event that you no longer have that method of payment (e.g., you used a card that is no longer valid), we will work with you to issue an electronic refund through Zelle.

If you receive a refund for less than the balance owed, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full.

Does checking my rate impact my credit score?

US Residents: When you check your eligibility, a “soft” credit inquiry occurs to verify your identity and determine your eligibility for financing. A soft credit inquiry doesn’t affect your credit score. Flex Pay does not perform a hard credit inquiry.

Canadian Residents: When you check your eligibility a “soft” credit inquiry occurs to verify your identity and determine your eligibility. A soft credit inquiry doesn’t affect your credit score. However, when you submit an application, a hard credit inquiry will be placed, which may impact your credit score.

How do I contact Customer Support?

The Flex Pay Customer Support team is available seven days a week from 5:00 AM to 7:00 PM (PST) at (844) 257-5400. You can also send an email to [email protected]

When booking a resort, what's included in my Flex Pay offer?

When paying for a hotel booking with Flex Pay, your loan will cover your room rate, taxes, fees and add ons listed on the booking confirmation page.

When booking a resort, does my offer cover additional hotel charges?

While Flex Pay never charges any fees, your resort may charge additional fees during your stay for amenities such as resort fees, parking, and WiFi. For more information, please review the resort’s website or contact the resort directly.