FAQ

Yes! Key West International Airport EYW is a quick 10-minute drive from the hotel.

No. Unfortunately we don't have an airport shuttle. (But we DO have a shuttle that goes to Duval Street and Smathers Beach!). We recommend a cab or Uber/ Lyft which are all easy to catch from EYW.

Yes. In fact, if you plan on parking during your stay with us, valet parking is the only option. Parking is complicated on Key West and we've found that the best, most convenient option is to offer valet parking on our property exclusively. Valet parking costs $15.00 per night plus tax. And please note: this is a 24-hour service that is not included in the resort fee. It's a flat rate and includes as many in/out privilages as you need.

Our complimentary shuttle of course! It goes to and from Duval Street and Smathers Beach, and runs every two hours from 8:30am to 4:30pm.

Our Key West hotel shuttle is first come, first serve. Our shuttle can accommodate up to 14 passengers and reservations are recommended due to limited seating if you are traveling with a larger party. 

Parking is available all over Key West, but it is meter parking. If you're feeling a but more adventurous, renting a bike, golf cart, or scooter are also options to get around the city. Or if you prefer, Key West has Uber, Lyft, and taxis available as well. When it comes to getting around town, there's options-a-plenty!

Absolutely! We provide a daily housekeeping service, as well as turndown service for our Waterfront premium rooms. Otherwise turndown is provided upon request (for Partial Waterview and Garden View rooms).

We have streaming services on all televisions, which allow guests to connect to their own Netflix, Hulu, or Amazon account (we don't want you to be without your shows!). We also provide Sonifi on demand, which allows guests to purchase movies and music directly from their TVs. The start screen for Sonifi gives the guests the current weather for the day as well as the contact information for the hotel (extensions etc...). And we have automatic air conditioners with an adjustable thermostat. Lastly, we have bluetooth speaker clock radios that guests can plug their personal devices into, stream their music, and charge their devices. there's never a dull moment at Parrot Key (unless that's what you'd like!).

Yes! You may purchase the following items: Parrot Key-branded robes, coffee mugs, flip flips (men and womens), and umbrellas. We also sell Grove Restaraunt and Bar coasters and travel mugs. Our lobby retail store also sells Turkish Towels, and L'Occitane bath and soap amenities.

Check-in time is 4pm and checkout time is 11am. For our Waterfront Premium rooms, guests are given (upon availability) an early check in time of 3pm and a late check out time of 12pm (noon).

Yes, but it entirely depends upon availability. We are always happy to store your bags if your room isn't ready.

Our front desk is open 24 hours a day. We have a 7 day cancellation policy, so even if you check in past midnight (12am), guests will still be charged for their expected arrival date.If you are planning on arriving past 11pm on your expected arrival date, please reach out to us to let us know you are still coming.

Parrot Key has a minimum age requirement of 25 years to reserve a room. Upon check-in, this will be confirmed by photo ID. Guests beneath the age of 25 must be accompanied by a guest 25 years or older during the full course of their stay. Parties unaccompanied by an adult of 25 years or older may be asked to leave at any time during their stay without a refund.  

Sure thing! We provide storage for all luggage at the Front Desk. And to ensure you get the most out of your stay, guests are welcome to use all property amenities (pools, shuttle, restaurant) before their departure.

Yes, we provide dry cleaning services, and wash and fold with a third party vendor who picks up and returns your clothes same-day.

Simply contact Guest Services and/or Concierge, and we'll set a wake up call to the guest's preference.

Of course!

We love business travelers! As such, we have a 24 hour business station and our front desk staff can assist with any faxes, copies, etc.

Head to Sunset Watersports on-site and you'll find jet ski tours, bike rentals, scooter, golf cart, kayak, and padlelboard rentals.

Yes! We have a 24 hour gym located on the property. It features a bike, treadmill elliptical, and free weights.

Each guest room has a safe located in the closet or armoire. We also have secure safes at the front desk for small personal storage.

Absolutely! Packages are welcome. We advise the guest name to be the same on the reservation. We will send all packages to your room upon arrival.

We are a 100% smoke-free property. We do have two designated smoking areas in close proximity of the property. These areas can be found on property map provided at check-in.

We are a NOT a pet-friendly hotel, however service dogs are welcome.

A third party may pay for any reservation with the following stipulations: a credit card authorization and all accompanying paperwork must be sent to the reservations team at least seven (7) days prior to arrival. Please note, we do require a credit card of the guest staying in-house for incidentals.

Credit cards are charged a one-night fee deposit when reservations are made directly through our website and or our reservations center. Upon check-in, we authorize guest cards to ensure the entire amount is secure, but allow guests to change payment upon check out. Sorry, but we do not accept cash payments as walk-in reservations.

COVID-19 UPDATE
If you have an upcoming reservation with us and need to cancel for any reason, please know all cancellation fees will be waived, deposits and advance purchase payments will be refunded for stays through August 31 with 24 hours notice. Please contact us at 866-984-1519 with any questions on existing or future reservations. 

Our normal cancellation policy is 7 day cancellation unless otherwise noted. Some of our rate plans are pre-paid and non refundable.

Yes, all bedrooms have private bathrooms.

Yes, we have ample amount of restaurants and cafes in Key West. Our Concierge can review all recommended restaurants to our guests.

Yes.

No, breakfast is a la carte.

Yes, all check ins require a photo identification card and/or passport.

No. Children are counted in the person count. So if a room can only occupy two people, children are included in the count. Therefore an additional room needs to be purchased if there are more than 3 persons in your party. We require any guest to be the age of 25 or higher unless accompanied by an adult.

2801 N Roosevelt Blvd, Key West FL 33040

Not on-site, but we do offer same-day service through our partner. You'll find directions in your room.

No, but we're happy to provide locations nearby that do.

Yes, we have electronic mini bars in all guestrooms. No items are complimentary (except mixers placed in fridge for guests in our Waterfront rooms).

No, we do not have extra beds/rollaways available.

Based on circumstances.

Our Concierge in the lobby can review all watersport activities, land activities, tours, charters, restaurant recommendations, museums, etc... Key West is full of history, fun, and adventure!

We’re pleased to provide the following amenities as part of your Parrot Key Resort Fee ($38/night):

• Premium Wi-Fi access throughout resort
• Complimentary welcome beverages on arrival 
• Lounge chairs and beach towels for use at Smathers Beach (one per guest)
• Scheduled shuttle service to Smathers Beach and Duval Street 
• Complimentary poolside refreshments served daily
• Two bottles of water in-room
• Complimentary Sun Bum products offered at all of our pools
• Family games available at The Grove Kitchen & Bar
• Discounts on watersports activities accessible onsite
• Turndown service available on request

All four of our glimmering pools will be open from sunrise to sunset.

Yes, in-room dining is available. We've removed our paper menus from your villa and have updated all of our menus which you can view and order from on your guest room TV. 

When your order is ready to be served, we’ll call your villa to let you know one of our team members is on the way to contactless deliver your meal. Your order will arrive and will include single use eco friendly plastic ware which can be disposed of after your meal. 

The Grove is open from sunrise to sunset. Enjoy a fresh fruit salad, mimosas, ceviche, burgers, chips n’ dip, sandwiches, and everything in between. And of course, pair any dish with your favorite tropical island drink.

The Parrot Key Fitness Center is now open 24 hours. Social distancing is required. No more than 2 people at a time. Masks must be worn if there is more than 1 person using the facility.

Masks are to be worn outdoors when not maintaining social distance of at least 6 feet.

Masks are to be worn indoors at all times, including indoor retail, restaurants and bars. Restaurant and bar patrons are allowed to remove their mask only when seated at a table while eating or drinking.

Yes, as of June 10, Parrot Key will offer Valet Parking. For only $15 plus taxes per car ($16.13) per night, we provide a 24-hour unlimited in and out valet service. To ensure a fast and efficient service, you can call the front desk 30 minutes in advance of needing your car.

*Please note, Parrot Key does not offer a self-parking option. Valet parking is required for guests arriving with a vehicle. 

Yes, our partner Sunset Watersports will be operating a normal schedule and have implemented the following standards keeping your health and safety in mind: 

• Guests that are not traveling together are to keep at least one empty row in between them and other riders.
• Guests must wait for the driver to open and close the doors from the outside and not open the doors on their own.
• The shuttle will be sanitized after each trip is completed.

We ask that the registered guest of your party only come to check-in so that we can keep socially distant while indoors.

We have a number of items that will be available to you upon request. Please contact guest services and we’ll happily deliver them to your villa.

• Extra towels
• Replacement bed linens
• Robes
• Umbrellas
• Yoga Mats

Our concierge is happy to provide recommendations and updates as to what’s open in the Keys. 

For additional information and to review the most up-to-date COVID-19 Guidelines for Key West please visit https://fla-keys.com/news/article/10775/.